🔒 Privacy Policy (GharHelp.in)
Last Updated: 27/08/2025
At GharHelp.in, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, services, or platform. By using GharHelp.in, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 From Clients (Households/Users):
- Name, phone number, email address, pincode, and service preferences.
- Payment details (processed securely via third-party payment gateways; we do not store card/bank details).
- Communications with us via WhatsApp, SMS, email, or phone.
1.2 From Service Providers (Helpers/Professionals):
- Name, gender, phone number, age, skills, location, and service category.
- Identification details (such as Aadhaar, if voluntarily submitted for verification).
1.3 Automatically Collected Data:
- Device information, browser type, and IP address when you visit our website.
- Cookies and tracking technologies (used only to improve site performance and user experience).
2. How We Use Your Information
We use collected information for the following purposes:
- To provide clients with access to verified home service professionals.
- To connect clients and service providers based on selected categories and area.
- To send service-related communications via WhatsApp, SMS, email, or phone.
- To improve, personalize, and enhance our services.
- To maintain business records, billing, and compliance requirements.
3. Sharing of Information
- Client Data: Never shared with service providers unless required for service delivery.
- Provider Data: Shared only with paying clients who have purchased a plan.
- Third-Party Services: We may share limited information with trusted partners (e.g., payment gateway providers, hosting platforms) strictly for service fulfilment.
- We do not sell, rent, or trade your personal information to third parties for marketing.
4. Data Security
- We use trusted and secure hosting services to store data.
- Access to personal information is restricted to authorized team members only.
- While we take reasonable technical and organizational measures to protect your data, no system can guarantee 100% security.
5. Data Retention
- Client and provider information is retained only for as long as necessary to provide services or comply with legal obligations.
- You may request deletion of your personal data by contacting us.
6. Your Rights
As a user of GharHelp.in, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information (subject to legal and operational requirements).
- Opt out of promotional communications at any time.
7. Cookies & Tracking Technologies
- Our website may use cookies to improve browsing, save preferences, and analyze site performance.
- You can disable cookies in your browser settings, though some features of our site may not function properly.
8. Policy for Children
- Our services are intended for adults (18+).
- We do not knowingly collect personal information from children.
9. Updates to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- The updated version will always carry the “Last Updated” date at the top of this page.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 support@gharhelp.in
📱 WhatsApp / Phone: +91 844-723-3049